10+ years untangling messy operations — so we learn how your business really works before we build. Sometimes the fix is a custom AI agent; sometimes a cleaner process. The right fix, not the trendy one — systems that hold, and that your team owns.
I managed people before I managed systems. That order matters — it’s why the systems we build actually hold on the ground.
I’ve been behind a $4.76M e-commerce brand running 42,000+ orders a year, and built the ops backend for agencies drowning in their own delivery.
Real talk: ~95% of AI projects fail, and almost none fail because of the model. They fail at deployment — built by people who never understood the business they were automating. That’s the gap we close. A decade of real operational experience, with AI built at the core of it — systems that deploy, hold at volume, and that your team owns.
Right now, your best people are buried in:
Manually updating spreadsheets and dashboards that could populate themselves
Chasing team members for status updates a workflow could route automatically
Copy-pasting order data, customer info, or metrics between platforms
Repeating the same onboarding from scratch for every new client or customer
Answering the same 30 support questions an AI agent could handle at 2AM
Building reports by hand that should generate and send themselves
And maybe you already tried to fix it with AI — a pilot, a tool, a “transformation” — and it quietly died in a slide deck. That’s not your fault. It failed because it was built from the outside in, by people who never learned how your operation actually runs.
We work the other way around. Learn first, build second — so the AI lands instead of stalling.
No slideware. We embed, diagnose, and build — forward-deployed inside your business.
We map how your business really runs and find where the money and the hours are leaking. You get a process map, a bottleneck report, and an honest AI Fit Assessment — including where AI does not belong.
Low-risk first step: you walk away knowing exactly what to fix, whether or not we keep working together.
We rebuild the workflow itself, in real code, scoped from what we find — with AI where it actually helps. Trained on your SOPs and your rules, built to hold at volume, not to demo.
Built for your team, never a template.
Your team runs it without us. Optional: keep me on as a fractional Chief AI Officer to keep the systems sharp as you grow.
The whole point is systems that work without us — the retainer is a choice, not a trap.
Off-the-shelf couldn’t run their business. So we built the system that could.
For years they ran on paper and manual admin — even with a warehouse system in place — and those workarounds quietly capped their growth. Their overtime-charging logic alone has more rules than any template ERP can absorb.
We built a custom system shaped around how they actually work: shipping-list PDFs parsed → auto-invoice, AR/collections auto-aging, HR + their exact overtime logic encoded, on their own Azure + M365 — theirs to own, not another SaaS to rent.
“The people doing the work still recognize their own process — it just runs itself now.”
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Built the full ops infrastructure — AI-powered customer service, automated reporting, warehouse KPIs, cross-country compliance. Then a custom attribution system found a leak no one knew existed: Meta overcounting conversions by 66% (six figures misallocated), $1M+ untapped revenue in the existing base, 48% of revenue organic/direct — not ads.
The founder went from guessing to knowing.
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Client delivery was chaos; now it’s a system the founder doesn’t have to touch. Onboarding workflows, automation pipelines, and AI agents that took the founder out of every decision.
Multi-client ad dashboard built in a single day.
Every engagement starts with a paid Operations Audit — a deep, honest look at how your business actually runs and where AI makes the biggest impact (and where it doesn’t).
After the audit, you decide. No automatic retainer, no long-term contract unless you want one. If the audit alone gives you what you need to move on your own — great. That’s a win.
We don’t need to lock you in. The work speaks for itself.
Most builds run 8–12 weeks — enough to audit, build, and hand off so your team runs it without us.
Every engagement starts with the Operations Audit and scopes up from what it finds — so you’re never paying for a build before you know it’s the right one. Some clients keep me on as a fractional CAIO afterward. Most don’t need to. That’s the point.
45 minutes. Free. No pitch — just a straight read on your operation.
We’ll tell you honestly whether your business is ready for custom AI, where to start, and whether AI is even the right tool for what’s hurting.
Not every business is ready — and we’ll say so.Loading the calendar… or book directly at cal.com/pauline-giko-studio/45min.
